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ordering
how
pattern orders work
All
SweaterBabe.com knitting and crochet patterns are delivered
to you in minutes as PDF files.
After you complete checkout, an email will be sent to
you immediately with a link and instructions on how
to the download the pattern file(s).
It's quick and easy!
To ensure delivery of your download email, you may wish
to add k@sweaterbabe.com and kf@sweaterbabe.com
to your "allowed list" in your email account.
You
will need Adobe Acrobat Reader installed on your computer
to view the PDF pattern.
To get a copy of Adobe Acrobat Reader for free, just
click here.
You
will be paying for the PDF pattern safely and securely
through PayPal, the global leader in online payments.
The following payment options are accepted through PayPal.
You do not need a PayPal account to purchase patterns.
sales tax
8.25% sales tax will automatically apply to all patterns
delivered within California.
shipping fees
As all patterns are delivered via email, there are NO
shipping charges.
We're sorry, but patterns are NOT available in hard
copy for mailing to a physical address.
if you did not receive your
download email immediately
Check your junk or spam folder. Sometimes the download
email ends up in this folder because of your email account
settings.
Be sure to check the email account associated with
your PAYPAL account. This is where the download
email will be sent.
If you still cannot find the download email, please
email orders@sweaterbabe.com
and be sure to be specific about when you placed your
order (date and approximate time), so we can quickly
remedy the situation. Most of the time, these inquiries
can be responded to within a few hours.
IMPORTANT:
I respond to ALL ordering problems, usually within
hours or a day (depending on time zone and if it is
the weekend/holiday, etc.). If you do NOT hear from
me, it is most likely that your email account is blocking
emails from me (via your spam filter or other settings
that protect you from unwanted emails) OR my emails
are going automatically into your junk folder.
ALSO, please be aware that the pattern download emails
go to the email address associated with your PAYPAL
account! So please check that email if it is not the
same as your most used email address.
If it is a email blocking issue, you can try adding
k@sweaterbabe.com, info@sweaterbabe.com, and kf@sweaterbabe.com
to your email's "allowed" list, OR please
email me your alternate email address and/or
phone number (no international calls can be made,
sorry) so I have some other way of reaching you!
I do everything I can to get a pattern to you if the
download email is somehow not reaching you, but please
know that I can't get past your spam filters if they
are set to block out unfamiliar email addresses. If
all attempts to get your pattern to you fail, I will,
of course, give you a complete refund. Thanks for
your understanding! Technology works great most of the
time!
the download is available for
a short time
The download links you receive in your download email
will expire. As soon as you receive the email, please
download and save the PDF files to your computer.
Additional download time can be requested by clicking
on an expired download link and asking for additional
download time. HOWEVER, additional download time will
only be approved within a month of the initial purchase.
If you need additional downloads after a month, please
purchase the pattern again.
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